Refunds Policy

This Refunds Policy explains when you are eligible for a refund of the service fees paid to VisaEaseIndia. Government visa fees paid to embassies or consulates are never refundable by us — that decision rests solely with the consular authority.

1. Cooling-off Period

You may cancel and receive a 100% refund of our service fee within 48 hours of enrolment, provided that we have not yet submitted your application to the embassy, VFS or drafted your case documents.

2. Post-Submission Refunds

• Once documents have been drafted or submitted, service fees become non-refundable.
• However, if a visa is refused due to a documented processing error on our part (e.g., wrong form filled, missed deadline), we will refund 50% of the service fee or reprocess free of charge, at your choice.

3. Visa Refusal

A refusal by the consular officer for personal or eligibility reasons (insufficient funds, weak ties, prior overstay etc.) is not a ground for refund — the effort and time invested by our team is spent regardless of outcome.

4. Duplicate or Erroneous Payment

Any duplicate charge or payment made in error will be fully refunded within 7 business days upon written notification with proof of the transaction.

5. Refund Processing Time

• UPI / Netbanking: 3–5 business days
• Credit / Debit card: 5–10 business days
• Bank transfer: 5–7 business days

6. How to Request a Refund

Email refunds@visaeaseindia.com with your enrolment receipt number, reason for refund, and preferred refund method. We aim to acknowledge within 24 hours and resolve within 7 business days.

7. Disputes

If you disagree with our refund decision, you may escalate to our Grievance Officer at +91-9100000001 or through arbitration as per our Terms & Conditions.